Terms & Conditions

1. Scope

These terms apply to all contracts for the design, development, hosting and maintenance of websites between Richard Golz (Zverd), Karl-Liebknecht-Str. 8, 16548 Glienicke/Nordbahn, Germany, and his customers. Deviating terms proposed by the customer only apply if expressly agreed to in text form.

2. Formation of contract

A free, non-binding introductory call is followed by a concrete offer stating the scope of services and price. The contract is formed once the customer confirms this offer in text form (including by email, WhatsApp or Telegram).

3. Scope of services

The specific services included follow from the respective offer or the chosen tier (Personal Page, Business Website, Complex Website). Additional requests outside the agreed scope are discussed separately and may incur an additional charge.

4. Customer's cooperation

The customer provides the content needed for the website (texts, images, logo, access credentials, etc.) in good time and in a form cleared for use. If provision is delayed, the timeline shifts accordingly.

5. Prices and payment

The prices stated in the offer apply. As Richard Golz qualifies as a small business (Kleinunternehmer) under § 19 of the German VAT Act (UStG), no VAT is shown or charged on domestic services. For services to businesses established in another EU member state, the place of supply is the customer's member state; the invoice is issued without German VAT and carries a reverse charge notice. The customer provides their VAT identification number for this purpose and accounts for the tax in their own member state. The one-time setup fee becomes due upon approval of the first draft (see satisfaction guarantee). Recurring hosting and maintenance fees only apply if the offer expressly shows a monthly price; in that case they are invoiced monthly in advance.

6. Satisfaction guarantee

The customer receives a first draft to review before any payment is due. If this draft is not to their liking and, even after reasonable revision, no agreement on a result is reached, no costs are incurred for the setup.

7. Usage rights

Upon full payment, the customer receives the right to use the website created for them in the delivered form. General building blocks, templates and reusable components that Zverd employs across multiple projects remain the property of Zverd.

8. Term and termination

The one-time setup is completed upon delivery.

For the “Personal Page” tier, hosting and maintenance are included in the setup price for twelve months from the date the website is made available. This period doesnot renew automatically. After it ends, the customer may actively commission hosting and maintenance for the annual fee stated in the offer. If the customer chooses not to, Zverd provides the website in a common format and ceases operation. Zverd gives timely notice before the included period ends.

Where an ongoing hosting and maintenance contract with a monthly fee has been agreed, it runs monthly and may be terminated by either side at any time with one month's notice; notice in text form (including email) is sufficient.

9. Warranty

The statutory warranty rules of German contract-for-work law (§§ 631 ff. BGB) apply to the creation of the website. Defects are remedied within a reasonable period.

10. Liability

In the event of a slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for this type of contract at the time of contract formation. Material contractual obligations are those whose fulfillment makes the proper execution of the contract possible in the first place and on whose compliance the customer may regularly rely. Liability for intent, gross negligence, and damage arising from injury to life, body or health, as well as liability under the German Product Liability Act, remains unaffected and is not limited.

11. Withdrawal information for consumers

If you conclude the contract as a consumer, i.e. not as part of a commercial or self-employed activity, you have a statutory right of withdrawal.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (Richard Golz, Karl-Liebknecht-Str. 8, 16548 Glienicke/Nordbahn, Germany, phone: +49 176 46788948, kontakt.golz@outlook.de) of your decision by a clear statement, for example by post, phone or email. You may use the model withdrawal form below, but you are not required to do so. To meet the deadline, it is sufficient to send your notice in time.

Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest within fourteen days from the day we receive your notice of withdrawal. We will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise; you will not incur any fees for this reimbursement.

If you have requested that we begin providing the services during the withdrawal period, you must pay us a reasonable amount. This corresponds to the proportion of services already provided by the time you notify us of the exercise of your right of withdrawal compared with the total scope of services provided for in the contract.

Early commencement of services
If we begin before the withdrawal period ends at your express request, we obtain your express consent to early commencement and your acknowledgement that the right of withdrawal expires once the contract has been fully performed separately in text form. Without these declarations, we will begin only after the withdrawal period has expired.

12. Sales features and shop systems

Where the chosen tier includes sales features (direct selling, cart, inventory, analytics tools), the following applies in addition.

Seller status. The seller towards end customers is exclusively the customer. Zverd provides the technical setup and integration, does not become a party to the purchase contracts concluded via the website, and acts neither as seller nor as payee.

Customer obligations. The customer is responsible for the content and legal design of their offer. This includes in particular their own sales terms, withdrawal instructions and model withdrawal form, price information including taxes and shipping costs, delivery time details, and the legally required design of the order completion step. Zverd sets up the corresponding fields technically but owes neither legal advice nor a review of the texts supplied by the customer.

Third-party providers. Sales features are delivered via the Snipcart shop platform and the payment providers Stripe or PayPal. The customer concludes the contracts for the shop platform and payment processing directly with the respective provider; their terms and fees apply in addition and are not part of the remuneration agreed here. Zverd sets up the integration.

Availability. No particular shop availability is warranted where it depends on third-party services. Zverd owes proper setup and the removal of faults within its own sphere of responsibility, but not the success or uninterrupted availability of third-party platforms. No liability is accepted for lost profit resulting from outages of third-party services; section 10 otherwise remains unaffected.

Data protection. Where personal data of end customers is processed on behalf of the customer, the parties conclude a data processing agreement under Art. 28 GDPR before processing begins. The template is available at zverd.de/en/avv.

13. Final provisions

German law applies. For consumers habitually resident outside Germany, mandatory consumer protection provisions of their country of residence remain unaffected. Should any provision of these terms be invalid, the remaining provisions remain unaffected.

14. Language

This is a translation provided for your convenience. In case of any discrepancy, theGerman version is legally binding.